AI is everywhere — but for many small business owners, it still feels like something that’s either too advanced, too expensive, or just not relevant yet.
The truth? AI assistants are already helping businesses like yours save time, improve customer service, and stay ahead of the competition.
At Concept Central, we build custom AI assistants that work on your website, WhatsApp, and even the phone, powered by our Codedcubes platform. But unlike generic chatbots, these assistants can be tailored to perform real, useful tasks specific to your business.
Here’s what that actually looks like in the real world.
What Is an AI Assistant (in Plain English)?
An AI assistant is a smart system that can:
- Chat with customers in natural language
- Understand what they need
- Trigger actions — like booking an appointment, answering a question, or logging a request
They’re like digital team members that are:
- Available 24/7
- Consistent every time
- Customised to your workflow
What Can an AI Assistant Actually Do?
Here are some real examples we’ve built (or could build) using Codedcubes:
Telephone Assistant for Lead Capture
A tradesperson gets calls during jobs and can’t always answer.
Solution:
- A phone-based assistant picks up
- Answers basic questions (hours, services, area covered)
- Collects the caller’s name, job info, and postcode
- Sends a summary by email or saves it into your system
No more missed leads — and no need to hire a receptionist.
WhatsApp Assistant for Quick Responses
A potential patient messages a chiropractor at 9:45pm:
“I have really bad back pain. Can you help?”
Solution:
- The AI assistant responds instantly with a caring, helpful message: “I’m so sorry to hear you’re in pain. We’re here to help. Would you like me to check if we have an early appointment available tomorrow?”
- Offers basic self-care tips until then (e.g., rest, gentle movement, applying ice)
- Asks a few quick screening questions (e.g., location of pain, any recent injuries)
- Captures their name and preferred time
- Either:
- Books the appointment directly into the calendar
- Or sends the enquiry to the clinic for immediate morning follow-up
✅ No missed leads
✅ Reassurance at the right moment
✅ Faster booking, less phone tag
Website Chatbot That Actually Does Something
omeone visits your site and wants to ask about your packages
Instead of a passive contact form:
- The assistant greets them
- Offers to help, explains services, and can even:
- Book a call
- Capture full enquiry details
- Answer key questions
- Trigger backend actions (e.g., add to mailing list or CRM)
It’s Not One-Size-Fits-All (And That’s the Point)
What makes our AI assistants different is that they’re built around your business — not just bolted on.
Using our Codedcubes platform, we can:
- Create specific workflows and forms
- Trigger actions like sending emails, saving to a system, or sending reminders
- Integrate with your existing website or tools
- Keep things simple or go deep — depending on what you need
What Could Your Assistant Do?
Here are a few other ideas to spark your imagination:
- Book a discovery call via your calendar
- Take basic support requests and triage them
- Send PDF brochures or price lists automatically
- Route sales enquiries to the right person
- Even handle follow-up messages or lead nudges
If you’ve ever thought “I wish someone else could just handle this small task” — that’s where an AI assistant comes in.
Ready to Build Yours?
We make it easy. No jargon, no big tech stack — just smart, accessible tools that work behind the scenes for your business.
Let’s build something intelligent — together.